Mini Sapphires Are a Good Idea

SAP caught a little heat from the blogosphere about plans to replace its flagship European Sapphire customer event with a series of smaller, local events across Europe. Opinions ranged from “sends the wrong message” to “good riddance”, with a mistaken tendency towards the former message. I beg to differ.

First, as a veteran of the Euro tech scene of the 1990s, and a frequent attendee of Sapphire Europe (until my daughter was born five years ago, whereupon I cut out a lot of travel and make a lot of friends at home), I can say that smaller and more local events would be a great idea for the so-called European market. So-called because European integration is a classic oxymoron — language and cultural barriers still define a tremendous amount of behavior, and genuine pan-European behavior, apart from the administrative gyrations of the European Union in Brussels — are few and far between.

Which means it’s always hard to get the French to come to an event in Germany, and vice versa. The Italians don’t want travel to London, the southern Europeans feel out of water in Scandinavia, and, well, you get the idea. And while English is the international language of business, many countries — France, the UK, Germany — have plenty of SAP users who are largely mono-lingual. UK users aside, this means that English-only Sapphire Europe events have been truly less than ideal. I know I still conduct business in French when I need to talk to large French companies (even if the execs speak English, there’s a huge comfort factor for many in not having to), and have recently had to set up some translators to help me talk to the Spanish users of one of my vendor clients. You can be sure those users wouldn’t have put in a travel request for an English-only Sapphire Europe event.

Also militating in favor of small and local is the cost and convenience factor: a local event is often one you can attend during the day and come home from at night, especially within a country’s borders. With Europe’s amazing train system, and lots of low-cost air travel, even geographically large countries like France and Germany can offer local events that can be attended without requiring an extended stay in an expensive city where the size of the hotel room is inversely proportional to the cost. Added bonus — if you can train it, your carbon footprint is going to be a lot lower, especially if it’s a short ride. That should count for something too.

There is some serious comment about how important Sapphire Europe as a customer event was, and what a loss it will not to have that “bonus” built into membership in the SAP club. I buy that to a certain extent, and it will be up to SAP to make sure that the caliber of the presenters and the attendees matches — on a smaller scale, of course — what the bigger event was typically all about. And, for those big European customers who still want to big SAP show, I invite you to join us in Orlando (ugh) this spring. You want big, Orlando will deliver.

The other side of the serious comment has to do with the junket nature of all large customer events, and to a certain degree I’m on board with that criticism. A lot of the reason people travel to these events is to blow off steam, and budget, eating and partying and generally having fun. But, there’s a lot to be said about just getting users together in a pre-Facebook fashion — Direct human-to-human contact still works well for building community and cementing the bonds that hold users together across company boundaries. Not being able to bond with 30,000 of one’s fellow SAP users may be a loss, but I contend that most of us would probably find enough bonding in the presence of a mere 3000 fellow users. Most of us, anyway.

All in all, I think SAP is well justified, considering the longstanding reality of European non-integration, and the current reality of a global recession, to trim back an event that many at SAP have been questioning for some time. It only looks bad if SAP is planning to abandon its users and limit its messages to the market. Assuming none of those have to obtain, it’s probably a good idea. Though I will miss those wonderful junkets to Europe, just as my kids are getting old enough to let me feel comfortable about upping my time away from home. Oh well, I guess I’ll get over it. I’m sure everyone else will too.

8 Responses

  1. Hi Josh
    Hope you are well.
    Your arcticle is spot on 😉
    Tom Pfister
    Head SAP World Tour
    P.S. Hope to see you at one of those events

  2. @Tom – of course Josh is spot on. Supports the party line (lol)

    • Thanks Dennis, for the smarmy comment. Actually, the party line I support has two components. The first is that my opinion about Sapphire holds for every vendor: massive pan-European events are too often a disappointment, and at every one I’ve ever attended there have been several national groups that simply don’t attend, for the reasons I cited in my post. If you care to refute that with some facts, or even your own anecdotal evidence, I’m all ears. Second component: I think most vendors have massive internal conflicts about the purpose and value of Sapphire-class events, and I would applaud any vendors’ attempts to do regional events across both the U.S. and Europe.

  3. […] has been some hubbub (Dennis Howlett collects some comments here, Josh Greenbaum more positively here, SearchSAP story here) about SAP’s decision to move from a single SAPPHIRE event in EMEA […]

  4. I agree, having experience providing content for both regional as well as mega events. ASUG is a great example. They do both the huge event to coincide with Sapphire, as well as smaller, focused topical events (HR, BI, etc.).

    The smaller events are much more valuable in my opinion as they provide the focus that only knowing your audience can provide.

    I always found the pan-European Sapphire tough to approach from a content provider perspective given the incredible range of cultural and business interests represented. Nearly impossible to create a session which maintains its focus and doesn’t become worthless by trying to provide something for everyone.

  5. Having Sapphire in Paris would have provided SAP with the right critical mass to continue to expand out partner efforts, build a physical community to the great work in SDN, and use the opportunity to demonstrate what value would be delivered to customers in 2009 along with BS7 announcements.

    Small focused events are better for sales, but often the larger big tent meetings provide the energy for future meetings and innovation.

    just my 2 cents,

    R “Ray’ Wang
    Vice President
    Forrester Research

  6. […] first online, virtual conference next week. And it follows on the recent announcement that SAP was canceling its European Sapphire user […]

  7. […] Bites the Dust Posted on April 2, 2009 by ematters Microsoft is following SAP’s much-discussed decision to can its European Sapphire event with a similar decision to do away with the Microsoft […]

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